Troubleshooting & FAQs

Devices

Device Error Codes

Please check Error Codes for error codes on device LCD when error happens after downloading or configuring devices

Download Data

Can we download multiple devices at once?

Yes, you can download multiple TempSen data loggers at once using TempSen Express, please use powered USB hub when you try two download more than 3-4 devices at one time (this number varies between computers).

What does "Same data already exists in database" mean when downloading and importing data files?

How to define a same data file?

Same data file means a data from the same serial number device with same start, stop time and same number of data points.
Data file in TempSen Express is identified with data fingerprint, data files with same data fingerprints are the same data files.
When saving/importing data files into TempSen Express, same data file could only be saved once.

Configure Device

Can we configure multiple devices at once?

Yes, you can configure multiple TempSen data loggers at once using TempSen Express, please use powered USB hub when you try two download more than 3-4 devices at one time (this number varies between computers).

What is the error "configuration profile not compatible with target device"?

Configuration profile is device dedicated, which means a profile created for Tempod 30 should only be applied Tempod 30, otherwise TempSen Express will show this "not compatible" warning in device card.